tap 555 Privacy Policy

Introduction and Scope

tap 555 is an online entertainment and betting platform offering casino games, sports betting and live casino services to users in Bangladesh. This privacy policy ("Policy") describes how tap 555 collects, processes, stores and protects your personal information when you use our website, mobile application and related services.

This policy should be read alongside our Terms and Conditions, as both documents together form the legal basis of the relationship between you and us. This policy takes effect from the moment you register on the site.

The minimum age to use tap 555 services is 21. We do not knowingly collect information from anyone under 21. If we become aware that information from a minor has been collected by mistake, we will delete it immediately.

What Information We Collect

Different types of information may be collected depending on the nature of your relationship with us. The categories are described in detail below:

2.1 Registration and Identity Information

When opening an account, we collect:

• Full name, date of birth and nationality
• Email address and mobile number
• Permanent address and National ID / passport details (for identity verification)
• Username and password chosen by the user

2.2 Financial Transaction Information

During deposit and withdrawal processes, we record the necessary details related to your payment method. Transactions on tap 555 are handled via mobile wallets such as bKash, Nagad, Rocket and Upay, as well as bank transfer. We store the date, amount and method of each transaction, but full payment account numbers are never stored.

2.3 Usage Information

Information collected automatically from your activity on the site:

• IP address, browser type and operating system
• Pages visited and time spent on each
• Game play history, bet amounts and results
• Login dates, times and approximate geographic location
• Device ID and cookie data

2.4 Communication Information

When you use our 24/7 live chat or email support, the details of those conversations are stored in our system. This information is used to improve service quality and resolve disputes.

Purpose of Using Your Information

tap 555 uses collected information only for legitimate and specific purposes. The main purposes are described below:

3.1 Account Management and Security

Verifying your identity and preventing unauthorised access to your account is our first priority. Your mobile number and email are used for OTP verification and security monitoring.

3.2 Processing Financial Transactions

Your information is used to process deposit and withdrawal requests and to maintain financial records. Our minimum deposit is ৳300 and minimum withdrawal is ৳1,000.

3.3 Service Improvement and Personalisation

By analysing usage patterns, we can recommend games suited to your preferences and improve the overall experience. This analysis is carried out in a fully secure environment.

3.4 Bonus and Promotion Management

Your account information and transaction history are used to determine eligibility for and deliver welcome bonuses, weekly offers and VIP benefits.

3.5 Ensuring Responsible Gaming

Monitoring play patterns to identify potentially harmful behaviour and providing support where needed is part of our responsibility. Learn more in our Responsible Gaming guidelines.

3.6 Regulatory Compliance

Information is retained and processed as required for financial monitoring, fraud prevention and compliance with anti-money laundering regulations.

Sharing Information with Third Parties

tap 555 does not sell, rent or trade your personal information to third parties. However, information may be shared in limited circumstances:

4.1 Service Provider Partners

Information is shared with payment processors, identity verification providers and technology service providers only to the extent necessary for them to perform their specific functions. Strict confidentiality agreements are in place with these partners.

4.2 Game Software Providers

Only the limited information required to operate games is exchanged with our game studio partners, including Pragmatic Play, PG Soft, Evolution, JILI and Spribe.

4.3 Legal Obligations

If providing information is required by a legal order or a valid request from an authority, we will handle it in accordance with the law and will notify you to the extent possible.

4.4 Business Succession

In the event of a company merger, acquisition or other business restructuring, customer information may be transferred. In such cases, the new entity will also be bound by this privacy policy.

Cookies and Tracking Technologies

Cookies and similar technologies are used in operating the tap 555 website and app. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification and saving user preferences. The site cannot function properly without them, so they cannot be disabled.

5.2 Analytical Cookies

Analytical cookies are used to understand how different parts of the site are being used. This information is processed in aggregate and no individual user is identified.

5.3 Functional Cookies

These cookies are used to remember your language preference, login details and personalised settings. You can control these cookies from your browser settings, though doing so may limit some site features.

Continuing to visit our site is taken as your consent to the use of cookies. Cookies can be disabled at any time by changing your browser settings.

Data Security Measures

To ensure the security of your information, tap 555 uses industry-standard technical and procedural safeguards:

• All data transmissions are secured through SSL (Secure Socket Layer) encryption
• Sensitive information is encrypted and stored to the AES-256 standard
• Passwords are never stored directly — they are protected using strong hash functions only
• Server infrastructure is protected by firewalls against unauthorised third-party access
• Regular security audits and vulnerability assessments are conducted
• Strict data access policies apply to staff — only those who need specific data can access it

While we make every effort, no internet-based system is 100% secure. You are therefore advised to use a strong password and not share your login details with any third party.

Data Retention Period

tap 555 does not store your information indefinitely. Separate retention periods are set for different types of information:

7.1 Active Accounts

All information is retained and used to provide services for as long as the account remains active.

7.2 After Account Closure

Even after an account is closed, financial transaction records, identity verification information and documents required for regulatory compliance are retained for a specified period as required by law.

7.3 Analytical Data

After personal identifiers are removed, anonymised statistical data may be retained for long-term service improvement.

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide it within a reasonable time after completing verification.

8.2 Right to Rectification

If any information we hold about you is incorrect, you may request that it be corrected. Some information can be changed directly from your account settings, or you can submit a request through the support team.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, this right may be limited where legal obligations or ongoing dispute resolution apply.

8.4 Right to Object to Processing

You may opt out of marketing communications or object to certain types of processing. Send this request through our support team.

8.5 Right to Data Portability

You may request a copy of the information we hold about you in a structured, machine-readable format. Identity verification will be carried out before this service is provided.

To exercise these rights, contact us via 24/7 live chat or email. You can also find answers to common questions in our FAQ section.

International Data Transfers

As tap 555 is an international service, your information may be processed on servers located in various countries. In each case, we ensure that the standard of data protection is equivalent to that described in this policy.

For data transfers abroad, a privacy agreement is concluded with the receiving party to ensure the protection of your information.

Protection of Minors' Data

tap 555 strictly prohibits anyone under the age of 21 from creating an account or using the service. Age is verified at registration and national ID or other documents may be requested if needed.

If a parent or anyone else becomes aware that a person under 21 known to them has registered on this platform, please notify our support team immediately. We will promptly close that account and delete the related information.

Policy Changes and Updates

tap 555 reserves the right to amend this privacy policy at any time. For significant changes, we will:

• Publish a notice on the website
• Send an alert to your registered email address
• Give you the opportunity to acknowledge the update at login

Continuing to use the site after a revised policy is published will be taken as consent to the new policy. The date of each version is shown at the top of the page.

Contact Us

If you have any questions, concerns or information requests regarding this privacy policy, please contact us. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.