tap 555 FAQ — Deposits, Withdrawals and Bonuses

Yes, tap 555 withdrawals are available 7 days a week, 24 hours a day. There are no separate breaks for nights or holidays. Send your request any time, including Fridays and Saturdays — the money will arrive within the standard 5–30 minute processing time. bKash, Nagad, Rocket and Upay are all active at all times.

To withdraw winnings from a bonus, you must first meet the wagering requirement. For example, if you deposit ৳1,000 and receive a 120% bonus of ৳1,200, you need to place bets totalling ৳24,000 (20 times the bonus) before those winnings become withdrawable. Until the wagering requirement is met, the bonus portion is held separately; the original deposit amount can be withdrawn under normal rules.

A pending status means your request is waiting for verification in the tap 555 system — this is normal. If it stays pending for more than 30 minutes, contact live chat. If your account verification (KYC) is incomplete, withdrawals may be held, so submit your ID documents in advance to keep your account active. For bank transfers, make sure your account number is correct.

No. At tap 555, withdrawals can only be made to a bKash, Nagad, Rocket or Upay wallet registered in the player's own name, or to their own bank account. Withdrawal requests to another person's wallet or an account under a different name will not be processed. This is a mandatory rule for security purposes.

In live dealer games, a trained dealer deals cards or spins a roulette wheel in front of a camera in a real studio, and you play via a live video stream. tap 555 has live casino tables from several well-known studios including Evolution, Pragmatic Play Live and Ezugi. You can enjoy the same quality streaming on your phone or laptop, and there is also a chat feature in Bengali. For more details, visit the tap 555 Casino page.

A roulette wheel has numbers 1 to 36 plus one or two zeros. You can bet on a single number, the colour of a number (red or black), odd or even, or groups of numbers. Whichever pocket the ball lands in wins. New players can start with simple bets like red/black or odd/even — these have close to a 50% chance of winning.

In Baccarat, the hand — either "Player" or "Banker" — that gets closer to 9 points wins. You can bet on either hand or on a "Tie". 10s and face cards count as zero; all other cards count at face value. If two cards add up to more than 10, only the single digit is counted. It is one of the simpler and faster card games, which is why it is popular at live casino tables.

tap 555 has different betting limits at different tables, suitable for both new and experienced players. Low-limit tables are generally suited to smaller budgets, while high-limit VIP tables are for experienced players. The specific limits for each table are shown on screen when the game loads. tap 555 VIP members may get access to special high-limit tables.

Details of any deposit-related fees or charges at tap 555 are provided on our payments page. Deposits can be made via all supported methods including bKash, Nagad, Rocket and Upay. You can keep your account active with a minimum deposit of ৳300. For specific charge information, ask via live chat.

First, log in to your account and go to the "Deposit" option. Select bKash as the payment method and enter the amount (minimum ৳300). Complete the payment to the specified bKash number and submit the transaction ID. Your balance will update within a few minutes. If you have any issues, contact live chat — support is available 24 hours.

You can start playing slot games at tap 555 with a minimum deposit of ৳300 by any method. This amount can be sent via bKash, Nagad, Rocket, Upay or bank transfer. Depositing ৳300 or more makes you eligible for the "tap 555 Slot Delight" bonus, which offers a 30% bonus every day.

In most cases, deposits are credited within a few minutes. However, there can occasionally be a short delay in bank or mobile banking processing. If your balance has not updated after 15 minutes, contact live chat with your transaction ID and amount. Keep a screenshot saved — it helps resolve issues faster.

No. The tap 555 120% first deposit bonus (up to ৳20,000) can only be received once per account — at the time of the first deposit. Attempting to claim the bonus repeatedly by opening multiple accounts may result in those accounts being closed. Once the bonus is used, you can take advantage of weekly and other regular offers.

Slot games generally count in full towards wagering. Live casino and table games may count partially or at a different rate — this is stated in the bonus terms. Check the bonus page to see whether cricket betting or other sports bets qualify for a specific bonus. The "tap 555 Slot Delight" bonus is fulfilled only by placing bets on slot games.

Wagering is calculated on the bonus amount — not the deposit. For example, if you deposit ৳33,400 and receive a 120% bonus of ৳20,000, your total balance is ৳53,400. The wagering requirement will be ৳20,000 × 20 = ৳4,00,000. Once you have placed that amount in bets, winnings from the bonus become withdrawable. Every bet is tracked automatically.

Yes, there is an option to cancel a bonus. You can decline a bonus through account settings or via live chat. However, cancelling a bonus will forfeit any winnings earned from it. The easier approach is simply not to claim a bonus you do not intend to use — read the terms carefully each time you claim one.

Each bonus at tap 555 has a set expiry period, which is communicated at the time of claiming. If the wagering requirement is not met within the specified time, the bonus and any winnings from it may be removed. So read the expiry period and terms carefully before claiming a bonus, and check your account regularly.

tap 555 has a facility to set your own deposit limits. You can go to account settings and set a daily, weekly or monthly deposit limit. This is an important part of responsible gaming. Once a limit is lowered, it takes effect immediately; if you want to increase it, a waiting period applies.

No. The minimum age to register and play at tap 555 is 21. Age is confirmed during account verification. If someone under 21 opens an account, it will be closed and any deposited funds will be returned. If there are underage members in your household, use parental controls on your device.

tap 555 has a "cooling-off" or temporary break feature. You can request via live chat or account settings to temporarily deactivate your account for anywhere from 24 hours to several weeks. During the break, logging in or making deposits will not be possible. This feature is entirely voluntary and used at your own discretion.

You can close your account for a long period or permanently through self-exclusion. Submit a request directly via live chat and mention the duration you want. Once self-exclusion takes effect, all promotional communications will also stop. For more information on responsible gaming, please read our Responsible Gaming page.

If you feel you are having trouble controlling your gambling, contact tap 555's 24-hour live chat — we will help you manage or close your account. Talk to a close family member or a trusted friend. Mental health support organisations in Bangladesh are also available online and can provide the guidance you need. You will find more resources on our Responsible Gaming page.